Refund & Return Policy

Last Updated: April 6, 2026

At Orylo Store, we want to ensure you are satisfied with your digital purchase. Because our products are digital assets delivered via internet download, we generally offer a restrictive refund policy; however, we are committed to fairness and technical support.

1. Nature of Digital Products

All products (Ebooks, Guides, and Digital Tools) are deemed "used" after download or opening. This means we generally do not offer refunds for "change of mind" or accidental purchases once the download link has been accessed.

2. Refund Eligibility (7-Day Guarantee)

We will honor refund requests made within 7 days of purchase under the following specific conditions:

• Technical Defect: The digital file is corrupted, or there is a proven technical error on our end that prevents you from accessing the content.
• Duplicate Purchase: You were accidentally charged twice for the same item.
• Misrepresentation: The product content is significantly different from what was described on the product page.

3. How to Request a Refund

To initiate a refund or report a technical issue, please contact our support team:

• Email: contact@orylo.io
• Required Info: Please include your Order Number and a brief description of the technical issue.

Once approved, refunds are processed within 5-7 business days and will be credited back to your original payment method.

4. EU Right of Withdrawal

If you are a resident of the European Union, by purchasing our digital content, you acknowledge that you are consenting to immediate performance and that you waive your 14-day right of withdrawal once the download or streaming of the digital content has begun.

5. Chargebacks

We encourage you to contact us at contact@orylo.io before filing a dispute with your bank. We aim to resolve all technical and billing issues within 24–48 hours.

6. Contact Us

Orylo Store Customer Support: contact@orylo.shop